1. Service Guarantee

At ProblemSolver Store, we take pride in the quality of our work. If you are not satisfied with the service provided, please contact us within 48 hours of completion. We will inspect the issue and, if it falls under our service scope, we will rectify it at no additional cost.

2. Cancellation & Refunds

• Before Service: You can cancel or reschedule your service appointment up to 24 hours before the scheduled time for a full refund (if prepaid).

• After Service: Since our services involve labor and technical expertise, we do not offer full refunds once the work is completed and approved by the client.

• Spare Parts: If any physical parts (e.g., a new water pump or AC compressor) were installed and found to be defective, the manufacturer’s warranty will apply.

3. Refund Process

If a refund is approved due to a service cancellation or overpayment:

• The refund will be processed to your original payment method within 7-10 working days.

• If you haven’t received your refund after this period, please first check with your bank or credit card provider.

4. Non-Refundable Situations

• Emergency call-out fees (once the technician has arrived at your location).

• Issues arising from misuse or unauthorized repairs by a third party after our service.

• Services completed and signed off by the customer.

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Need Assistance?

For any questions regarding our service guarantee, please reach out to us:

• Email: info@ecommerce.innerdivinepath.com

• Support: Our team is here to ensure your home remains in perfect shape.